Refunds Terms and Conditions

 

Thank you for shopping at Worthfurni! We appreciate that you're looking to buy the cool stuff we love to build. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Worthfurni. By placing an order or making a purchase at Worthfurni, you agree to the terms set forth below along with Worthfurni's Privacy Policy and Terms of Use. Please note that Worthfurni has a zero tolerance policy for inappropriate behavior. Abusive, inappropriate, or harassing behavior toward Worthfurni  associates will not be tolerated in any form. Any behavior deemed inappropriate toward any Worthfurni associates may result in order cancellations, blocked communications, refusal of service, or other actions necessary to ensure the safety, comfort, and respect of all Worthfurni associates.

I. 14-DAY RETURN POLICY

We fundamentally believe you will be thrilled with the products you purchase from Worthfurni. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.

The Return

Return requests can only be made within 14 days of the date you've received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:

There is a 20% restocking fee charged per returned item; this fee is deducted from your refund.
Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse; or as a result of failure to take reasonable care of the product.

Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. An additional $50 repackaging fee per item will be charged for returned items without its original packaging. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners.

We are unable to accommodate returns / exchanges / refunds for the following items:

Any item described as "Customized" or "Customizable"

Upon receiving your order, kindly inspect your products carefully for any damages. All quality-related issues must be reported within 14 days of receiving your items. Cases submitted after this timeframe may not be accepted and will be subjected to shipping fees and tech fees in the event that your item needs to be replaced.

Additionally, rather than offering exchanges should you decide you would like to return a product, Castlery shall process all exchanges as normal returns per the guidelines outlined in the Return Policy. You may then choose to purchase a new item at your convenience.

The Refund

Please note that there is a 20% restocking fee for all returned items; this fee is deducted from your refund.

You may also be charged a $50 repackaging fee per item if item is not returned in its original packaging.

Refund will commence within 7 business days after all returned items have been sent back to our warehouse. Where possible, funds will be processed back in the same way they were paid to Worthfurni, i.e. back to your Credit Card, PayPal or Bank Account. For credit cards, depending on your card issuer’s policy, it may take up to 3 to 5 business days for the refund to appear on your account. However, refunds for some banks may only be reflected in your next monthly statement.

II. ORDER CHANGE OR CANCELLATION

If you decide to change or cancel your order, please contact us anytime before your shipment is processed to avoid incurring additional charges. After processing your order, your shipment will be processed, and any changes or cancellations from that point onward will incur a 20% Interception fee (this fee is paid to the courier and not us).

Cancellation of Orders with Discount Voucher
If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.

Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order. Your remaining item(s) are still entitled to the discount value that was initially apportioned per line item before the cancellation of item(s) in your order.

The above Order Change and Cancellation Policy may not necessarily be applicable to all products. For cancellation details pertaining to a specific product, please refer to the Product Info section in its product page. "Customized" or "Customizable" items are not eligible for cancellation.

Please contact us to process this request.

Restocking Fees

Please note that a restocking fee of 20% will be applied to cover the costs of processing and handling the returned item(s). This includes shipping the item back to our warehouse and/or one of our partners. We take pride in finding new homes for returned items whenever possible, and after a thorough review, we may decide to donate or resell the item to a trusted third-party partner. This helps reduce waste and ensures that the item finds a new home.

III. PRICES, PAYMENT AND TAX

All prices listed on product webpages are in US dollars including sales tax. We accept payment by Credit cards, Debit cards, Klarna, and PayPal.

IV. PRICING AND PRICE REDUCTIONS/CORRECTIONS

Worthfurni reserves the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

 

V. ORDER ACCEPTANCE/CONFIRMATION

When making an order, you must possess a valid credit or debit card. To place an order, you should follow the given instructions. Worthfurni may, in its sole discretion, refuse or cancel any order and limit order quantity.

Worthfurni may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation sent to the email address on file. Your receipt of an order confirmation, however, does not signify Worthfurni's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we have received your order. Worthfurni reserves the right at any time after receiving your order to accept or decline your order for any reason. If Worthfurni cancels an order after you have already been billed, Worthfurni will refund the billed amount.

You must pay for the product in full when placing an order by one of the payment methods we provide on the website. In any event, we shall not be bound to accept the order before we have received the funds in full.

You undertake that all details you provide to us for the purpose of purchasing the product from us will be correct, that the credit or debit card, or account or other payment methods which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the product. We reserve the right to obtain validation of your payment details before providing you with the product.

When you submit an order to the website, you agree that you do so subject to these terms and conditions current at the date you submit your order. You are responsible for reviewing the latest terms and conditions each time you submit your order.

VI. DELIVERY

Please view the Delivery page to learn about how and when you will receive the products you purchased from Worthfurni. Since the actual delivery of your order can be impacted by many events beyond Castlery’s control once it leaves our facilities, Castlery cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification with a delivery date. You can track your order status on our website.

VII. OUR PRODUCT INFORMATION

We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.

We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly differently on different displays and screens. The shade of color from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

VIII. 30-DAY PRICE PROTECTION POLICY

Should an item within your order go on sale, Worthfurni offers a 30-Day price protection policy from the date of purchase. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Additionally, this policy does not apply to any bundle sales or in conjunction with on-going promotions (refer to Promo T&C Page).

You will have to email us at info@worthfurni .com with your sales order number within 30 days from the date of purchase. Once verified, the difference will be refunded to your original payment account for the value of the difference between the price you were charged and the current selling price.

HAVE MORE QUESTIONS?
Visit our Contact Us Page.